2012-2013 Ticket Renewal Information
Frequently Asked Questions
When will I receive my 2012-13 annual renewal information?
Renewal notices will be sent out via a letter (as well as email) the first weekend of February, with information on the renewal website, logging in, and how to make a payment. If you do not receive your renewal notice after that point, please call the Carrier Dome Box Office at 888-DOMETIX (366-3849) or 315-443-2121 for assistance. Patrons who wish to received a printed version of their invoice will need to call the Box Office in January so their account can be updated accordingly.
If I can’t afford my seat this year, can I receive an extension, or will it be held for me to buy next year?
We will not be able to hold your 2011-12 seat location(s), but will give consideration to your past season ticket purchases when you are able to purchase season tickets again. While we cannot provide extensions, this year we offer a four part payment plan to help spread out your payment and lower the initial cost.
When are the 2012-13 deadlines?
These are the tentative ticket renewals deadlines (subject to change):
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Preferred - February 29, 2012
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Football - March 30, 2012
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Men's Basketball - July 27, 2012
Because of high demand for new or improved seating and parking, any preferred, football or basketball (tickets or parking) renewals not paid by the stated deadlines will be released for availability to other interested patrons. Also, patrons who pay their preferred, but do not renew their related season tickets and / or parking by the stated deadlines will have those seats released to other interested patrons, and will be offered best available at the time they pay for season seats. Finally, patrons with special arrangements or conditions will lose them if they do not renew their related season tickets and / or parking by the stated deadlines.
How do I request an upgrade for my seats?
There will be an area provided to state your requests for upgrades or additional seats when you pay for your season tickets on your MyCuse Account, or on the forms, if you choose to print them. No requests will be accepted after the stated renewal deadlines. All requests are processed by annual athletics donation levels, then by date payment is received.
We will process football ticket requests and upgrade immediately after the deadline, making unsold seats available for sale to the general public in time for the Spring Football game in early April, 2012. We will process men’s basketball ticket requests and upgrade immediately after the deadline, making unsold seats available for sale to the general public by late August, 2012.
There is no upgrade opportunity for 2012-13 season parking – see next question for details.
When I donate at the appropriate giving level to have access to purchasing Zone A parking, how will my parking lot be assigned?
All our Zone A lots, including Premium lots, were sold out for SU Football and Men’s Basketball last year. As we will have significantly less Zone A parking spaces in 2012-13, there will be no opportunity for parking upgrades. Note that a minimum annual Orange Club donation or Preferred payment of $125 is required to maintain the opportunity to purchase season parking in Zone A lots for both SU football and men’s basketball, if available. Annual minimum donations for access to Premium lots (if available) are currently $1,500 for football and $3,000 for basketball.
Why can I not park in Stadium West lots when I see spots open on game day?
Some of the spots in each lot are held out for SU students and faculty for academic needs on game day, and not necessarily all paid patrons come to all games. All Stadium West and Campus lot parking passes are sold on a season basis only, per the Athletic Department allocation.
How do I purchase disabled parking?
Season parkingin ARCH and IRVD for patrons with disabilities was sold out this past year. Space will only be available in the Skytop Disabled lot, which includes a shuttle to Gate A of the Dome. A letter is required from your doctor as well as a copy of your state issued handicap tag. You may contact the Dome Box Office at 888-DOMETIX for an changes in availability.
Why have the youth season tickets that I bought in the past been changed to adult rate on the renewal?
Unfortunately, we have had some season ticket holders abusing this discounted ticket price. Therefore we bill you at the adult rate, and if your children still meet the age requirements for the 2012-13 season, simply contact the Box Office at 888-DOMETIX before you pay, and your account will be adjusted, with a new invoice issued.
When will the complete 2012 Football schedule be released?
The dates for all Conference games have yet to be announced by the league. As soon as the full schedule is set, it will be posted on the carrierdome.com website, under Football/Schedule.
When will individual game tickets go on sale, will I get a chance at an advance sale and what are the prices?
Individual game tickets for football will go on sale to the general public in early August. Men’s basketball individual tickets will go on sale in mid-October. Our season ticket holders will be given an advance opportunity (via an email notice) to purchase additional tickets. Our individual ticket prices for 2012-12 are not set for either sport.
How do I buy away game tickets?
Away game tickets, as noted on the donor benefit form, are made available for football games to Orange Club donors at $125 and up and for basketball games, to donors at a level of $5,000 and up, as available.