Annual Ticket Renewal Information
Frequently Asked Questions
When will I receive my 2013-14 annual renewal information?
Renewal notices will be sent out via a letter (as well as email) around February 8, with information on the renewal website, logging in, and how to make a payment. If you do not receive your renewal notice after that point, please call the Carrier Dome Box Office at 888-DOMETIX (366-3849) or 315-443-2121 for assistance. Patrons who wish to receive a printed version of their invoice will need to call the Box Office in February so their account can be updated accordingly.
If I can’t afford my seat this year, can I receive an extension, or will it be held for me to buy next year?
We will not be able to hold your seat location(s), but will give consideration to your past season ticket purchases when you are able to purchase season tickets again. While we cannot provide extensions, this year we offer a two and four part payment plan to help spread out your payment and lower the initial cost.
When are the 2013-14 deadlines?:
Preferred – March 6, 2013
Football - April 3, 2013
Men's Basketball - July 26, 2013
Because of high demand for new or improved seating and parking, any preferred, football or basketball (tickets or parking) renewals not paid by the stated deadlines will be released for availability to other interested patrons. Also, patrons who pay their preferred, but do not renew their related season tickets and / or parking by the stated deadlines will have those seats released to other interested patrons, and will be offered best available at the time they pay for season seats. Finally, patrons with special arrangements or conditions will lose them if they do not renew their related season tickets and / or parking by the stated deadlines.
How do I request an upgrade for my seats or parking?
For the first time, all seating changes for football or men’s basketball will be done online, after each sports payment deadline has passed.Please note your interest either by checking the box during the online renewal process, or writing it on your printed renewal. For parking, a written request must be sent to the Box Office, attention “Parking Change Request” (please be specific in what you want, and include your MyCuse account number). Invoices must be paid in full, or part of an active payment plan, by the renewal deadlines to be eligible to participate in the upgrade process. We will email further details on the process as the time approaches for those who sign up.
Why can I not park in Stadium West lots when I see spots open on game day?
Some of the spots in each lot are held out for SU students and faculty for academic needs on game day, and not necessarily all paid patrons come to all games. All Stadium West and Campus lot parking passes are sold on a season basis only, per the Athletic Department allocation.
How do I purchase disabled parking?
Season parking in ARCH and IRVD for patrons with disabilities was sold out this past year. Space will only be available in the Skytop Disabled lot, which includes a shuttle to Gate A of the Dome. A letter is required from your doctor as well as a copy of your state issued handicap tag. You may contact the Dome Box Office at 888-DOMETIX for an changes in availability.
Why have the youth season tickets that I bought in the past been changed to adult rate on the renewal?
Unfortunately, we have had some season ticket holders abusing this discounted ticket price. Therefore we bill you at the adult rate, and if your children still meet the age requirements for the 2012-13 season, simply contact the Box Office at 888-DOMETIX before you pay, and your account will be adjusted, with a new invoice issued.
When will individual game tickets go on sale, will I get a chance at an advance sale and what are the prices?
Individual game tickets for football will go on sale to the general public in early August. Men’s basketball individual tickets will go on sale in mid-October. Our season ticket holders will be given an advance opportunity (via an email notice) to purchase additional tickets. Our individual ticket prices are usually announced a few weeks before they go onsale.
How do I buy away game tickets?
Away game tickets, as noted on the donor benefit form, are made available for football games to Orange Club donors at $125 and up and for basketball games, to donors at a level of $5,000 and up, as available.
Preferred Seating Donation Prices 2013-2014 (ticket price is separate)
Preferred- Football Only Regular Fac/Staff
A Level $630 $504
B Level $410 $328
C Level $260 $208
D Level $185 $148
Preferred- Basketball Only Regular Fac/Staff
A Level $725 $580
B Level $550 $440
C Level $315 $252
D Level $225 $180
Preferred- Both Sports Regular Fac/Staff
A Level $795 $636
B Level $575 $460
C Level $350 $280
D Level $260 $208